FAQ
Frequently Asked Questions
Didn't find an answer? Write to [email protected] — we usually respond within an hour during business hours.
Is Postigo just another Mailchimp?
No. Mailchimp is about newsletters (subscription-based emails). Postigo is about cold outreach (emails without subscription). These are different disciplines: different SMTP, different IP reputation, different deliverability rules. Mailchimp will ban you for cold email, Postigo is built for it.
Do I need to connect my own SMTP, or can I send 'through Postigo'?
Connecting your own SMTP is mandatory. This is the main architectural decision of Postigo: your reputation is in your hands. Gmail (App Password), Outlook 365, Amazon SES, SendGrid, or a corporate mail server will work. Connection guides are in the SMTP section.
How many emails can I send per day?
Depends on your SMTP. One Gmail account - up to 2000/day (after warming up). One Amazon SES - up to 50,000/day. Postigo automatically distributes the load between all your accounts and does not exceed the limits. When you need more, add more accounts.
How do AI credits differ from email credits?
Email credit = one sent email. AI credit = one request to the AI model (subject line generation, body rotation, reply classification). For every 100 email credits, approximately 5-10 AI credits are enough when rotation is enabled. If you use your own OpenAI key, Postigo AI credits are not deducted.
What happens if all my SMTPs get blacklisted?
Postigo will automatically disable problematic accounts from rotation, and the campaign will continue to run through the remaining ones. If all are disabled, the campaign is paused and you receive a notification in the dashboard. Next steps: clean the database, run it through an email validator, give the accounts time to rest, possibly connect new ones.
Is cold email legal?
Yes, in most jurisdictions. In the US - CAN-SPAM (requires unsubscribe and a correct sender). In the EU - GDPR (requires legitimate interest and unsubscribe). In the Russian Federation - the law on advertising requires consent for commercial mailings. Postigo automatically adds an unsubscribe link and does not send to addresses from the global suppression list.
Can I cancel my subscription and get a refund?
Postigo does not have subscriptions - all purchases are one-time. A refund is possible within 14 days of purchase if no credits have been used. After use, the refund is calculated proportionally to the unused balance.
What is included in the welcome bonus upon registration?
500 email credits and 50 AI credits to your balance immediately after creating an account. No card required. This is enough to test the platform - send a test campaign to your addresses, see how analytics works, try AI generation.
