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Cold Outreach

Writing a Cold Email Follow Up That Gets Replies

Mastering the Art of Cold Email Follow-Up

Cold emailing is a crucial skill for sales, marketing, and networking. However, sending the initial email is only half the battle. Effective follow-up is the key to converting cold leads into warm prospects. This article provides practical strategies and actionable examples for crafting compelling cold email follow-ups that increase engagement and drive results.

Table of Contents:

The Importance of Timing in Cold Email Follow-Ups

Timing is paramount when it comes to cold email follow-ups. Sending follow-up emails at the right intervals significantly increases your chances of getting a response. Too soon, and you risk appearing pushy. Too late, and your email gets lost in the inbox shuffle. Finding the sweet spot involves careful consideration of your target audience and industry.

Typically, a series of 2-3 follow-up emails spaced a few days apart is a good starting point. The first follow-up should be sent 2-3 business days after the initial email. The second should be sent 3-5 business days after the first follow-up. A final “break-up” email can be sent 5-7 business days after the second follow-up.

Determining Optimal Send Times

The best time to send emails varies depending on your target audience. Consider their work habits and time zones. Generally, mid-week (Tuesday, Wednesday, Thursday) mornings (9 AM – 11 AM) or early afternoons (1 PM – 3 PM) tend to perform well. However, testing different send times is crucial to identify what works best for your specific audience.

  • Tip: Use A/B testing to experiment with different send times. Send a batch of follow-up emails at 9 AM on Tuesday and another batch at 2 PM on Wednesday, and compare the open and response rates.
  • Tip: Consider using scheduling tools like Calendly or Chili Piper to allow recipients to book a time that works best for them, directly from your email. This takes the guesswork out of scheduling and increases the likelihood of a meeting.

Automated Scheduling with hubspot-email-marketing-tactics-to-boost-roi/" class="internal-link" title="3 Hubspot Email Marketing Tactics to Boost ROI">Email Marketing Platforms

Email marketing platforms like Mailchimp, HubSpot, and Lemlist offer powerful automation features that streamline the follow-up process. You can create automated email sequences that send follow-up emails based on specific triggers, such as whether the recipient opened the initial email or clicked on a link.

Example 1: Setting up a follow-up sequence in HubSpot:

In HubSpot, navigate to “Automation” > “Sequences” and create a new sequence. Add your initial email as the first step. Then, add a “Delay” step for 3 days. After the delay, add your first follow-up email. You can add additional delays and follow-up emails as needed. Use “Enrollment triggers” to automatically enroll contacts in the sequence based on specific criteria, such as job title or industry.

Example 2: Using Lemlist for personalized follow-ups:

Lemlist allows you to personalize follow-up emails with dynamic tags and conditional logic. For instance, you can add a tag that displays the recipient’s company name or industry. You can also use conditional logic to send different follow-up emails based on whether the recipient opened the previous email. For example, if someone opened the first email but didn’t reply, the follow-up email could say, “I noticed you opened my previous email. I’d love to hear your thoughts on [topic].”

Example 3: Implementing a “Break-Up” Email:

The final follow-up, often called a “break-up” email, is a way to respectfully bow out while leaving the door open for future communication. This email should be polite and concise, acknowledging that the recipient may be busy or uninterested. You can offer a final piece of value or simply wish them well.

Subject: Following up on [Initial Email Subject]

Hi [Recipient Name],

I understand you're busy, so I wanted to follow up one last time regarding [topic].

If you're not interested, no worries at all. Just let me know, and I won't bother you again.

If you are, I'd be happy to answer any questions you may have.

Thanks,
[Your Name]

Expert Tip: Don’t be afraid to experiment with different timing strategies. Analyze your email open and response rates to identify patterns and optimize your follow-up schedule.

Crafting Compelling Follow-Up Email Content

The content of your follow-up emails is just as important as the timing. A generic or repetitive follow-up will likely be ignored. Your follow-ups should add value, be concise, and offer a clear call to action. Focus on highlighting the benefits of your offer and addressing any potential concerns.

Adding Value with Each Follow-Up

Instead of simply asking if they’ve had a chance to review your initial email, provide additional information or resources that might be helpful. This could include a case study, a relevant blog post, or a free trial.

Example 1: Sharing a Relevant Case Study:

Subject: Following up on [Initial Email Subject] - A Case Study

Hi [Recipient Name],

Following up on my previous email about [topic], I thought you might find this case study interesting.

[Company Name] saw a [quantifiable result] increase in [metric] after implementing [solution]. You can read the full case study here: [Link to Case Study]

Let me know if you have any questions.

Thanks,
[Your Name]

Example 2: Offering a Free Resource:

Subject: Following up on [Initial Email Subject] - Free Resource

Hi [Recipient Name],

I hope you're having a great week.

Just wanted to share a free resource that might be helpful for [Recipient's Job Title/Industry]: [Link to Resource]

It covers [brief description of the resource].

I'd love to hear your thoughts on it.  Are you free for a quick chat next week to discuss how [Your Company] can help you achieve [desired outcome]?

Thanks,
[Your Name]

Concise and Action-Oriented Language

Keep your follow-up emails short and to the point. Avoid lengthy paragraphs and jargon. Clearly state what you want the recipient to do next, whether it’s scheduling a call, visiting your website, or replying to your email.

Example 3: A Concise Follow-Up with a Clear Call to Action:

Subject: Quick Follow-Up: [Initial Email Subject]

Hi [Recipient Name],

Just wanted to quickly follow up on my previous email regarding [topic].

Are you available for a 15-minute call next week to discuss how [Your Company] can help you [achieve a specific goal]?

Let me know what time works best for you.

Thanks,
[Your Name]

Expert Tip: Use strong verbs and action-oriented language in your call to action. Instead of saying “Let me know if you’re interested,” try “Schedule a call” or “Download the guide.”

Experimenting with Different Subject Lines

The subject line of your follow-up email is crucial for getting it opened. Try different subject lines to see what resonates best with your audience. Some effective subject line strategies include referencing the initial email, creating a sense of urgency, or asking a question.

  • Subject Line Examples:
  • Following up on [Initial Email Subject]
  • Quick question about [topic]
  • Are you still interested in [topic]?
  • Don’t miss out on [offer]

Personalization Strategies for Follow-Up Emails

Personalization is no longer optional; it’s an expectation. While sending hundreds of emails, crafting individual messages is unrealistic. However, leveraging data and tools allows for “personalization at scale,” making each recipient feel understood and valued. This dramatically improves response rates.

Leveraging Data for Targeted Follow-Ups

Gather as much information as possible about your prospects before sending your initial email. This data can be used to personalize your follow-up emails. Sources of information include LinkedIn, company websites, and industry publications.

Example 1: Referencing a Recent Company Announcement:

Subject: Following up on [Initial Email Subject] - Congrats on [Company Announcement]!

Hi [Recipient Name],

I hope you're having a great week.

I just saw that [Company Name] recently [Company Announcement]. Congratulations on [achievement]!

Following up on my previous email about [topic], I believe [Your Company] can help you [achieve a related goal].

Are you available for a quick chat next week to discuss this further?

Thanks,
[Your Name]

Example 2: Mentioning a Shared Connection:

If you have a mutual connection with the recipient, mentioning them in your follow-up email can build trust and credibility.

Subject: Following up on [Initial Email Subject] - Referral from [Mutual Connection]

Hi [Recipient Name],

I hope you're having a great week.

[Mutual Connection] suggested I reach out to you regarding [topic].

Following up on my previous email, I believe [Your Company] can help you [achieve a specific goal].

Are you available for a quick chat next week to discuss this further?

Thanks,
[Your Name]

Dynamic Content and Personalized Templates

Use email marketing platforms that support dynamic content to personalize your follow-up emails at scale. Dynamic content allows you to insert personalized information into your emails based on the recipient’s data. This could include their name, company name, industry, or job title.

Example 3: Using Dynamic Tags in Lemlist:

In Lemlist, you can use dynamic tags to insert personalized information into your emails. For example, you can use the {{firstName}} tag to insert the recipient’s first name. You can also use conditional logic to display different content based on the recipient’s data. For example, you can use the {{if industry == "Technology"}} tag to display different content to recipients in the technology industry.

Expert Quote: “People don’t buy what you do; they buy why you do it.” – Simon Sinek. Personalize your follow-ups to connect with the recipient’s “why.” Focus on how your product or service can help them achieve their goals and solve their problems.

Tracking and Optimizing Your Follow-Up Campaigns

Tracking and analyzing the performance of your follow-up campaigns is crucial for identifying what’s working and what’s not. Monitor key metrics like open rates, click-through rates, and response rates to understand how your emails are resonating with your audience. Use this data to optimize your follow-up strategy and improve your results.

Key Metrics to Track

  • Open Rate: The percentage of recipients who opened your email. A low open rate may indicate a problem with your subject line or send time.
  • Click-Through Rate (CTR): The percentage of recipients who clicked on a link in your email. A low CTR may indicate that your email content is not compelling or that your call to action is not clear.
  • Response Rate: The percentage of recipients who replied to your email. The ultimate goal, and the best indicator of success.
  • Bounce Rate: The percentage of emails that could not be delivered. A high bounce rate may indicate that you have outdated or incorrect email addresses.

A/B Testing Your Follow-Up Emails

A/B testing allows you to compare different versions of your follow-up emails to see which one performs better. Test different subject lines, email content, calls to action, and send times. Use the data to identify the most effective strategies and optimize your campaigns.

Example 1: A/B Testing Subject Lines:

Create two versions of your follow-up email with different subject lines. Send version A to half of your recipients and version B to the other half. Track the open rates for each version and see which subject line performs better. For example:

Subject LineOpen Rate
Following up on [Initial Email Subject]30%
Quick question about [topic]45%

In this example, the subject line “Quick question about [topic]” performed better than “Following up on [Initial Email Subject].” Use this information to optimize your subject lines in future campaigns.

Example 2: A/B Testing Call to Actions:

Create two versions of your follow-up email with different calls to action. Send version A to half of your recipients and version B to the other half. Track the click-through rates for each version and see which call to action performs better. For example:

  • Version A (Call to Action): “Let me know if you’re interested.”
  • Version B (Call to Action): “Schedule a call now.”

Example 3: Using Google Analytics to Track Website Visits from Follow-Ups:

Add UTM parameters to the links in your follow-up emails to track website visits and conversions in Google Analytics. UTM parameters are tags that you add to your URLs that provide information about the source, medium, and campaign that drove the traffic. For example:

https://www.example.com/?utm_source=email&utm_medium=followup&utm_campaign=coldemail

This URL tells Google Analytics that the traffic came from an email, the medium was a follow-up email, and the campaign was a cold email campaign.

Avoiding Common Mistakes in Cold Email Follow-Ups

Even with the best strategies, it’s easy to make mistakes in cold email follow-ups. Being aware of these common pitfalls can help you avoid them and improve your results. These mistakes include being too aggressive, not personalizing your emails, and failing to track your results.

Being Too Aggressive or Pushy

No one likes to be bombarded with emails. Avoid sending too many follow-ups or using aggressive language. Be respectful of the recipient’s time and inbox.

Example 1: Aggressive Subject Lines to Avoid:

  • RE: Your Response Needed!
  • URGENT: [Initial Email Subject]
  • Why Haven’t You Replied?

Instead, use more polite and respectful subject lines, such as:

  • Following up on [Initial Email Subject]
  • Quick question about [topic]
  • Are you still interested in [topic]?

Not Personalizing Your Emails

Generic, impersonal emails are easily ignored. Take the time to research your prospects and personalize your follow-up emails with relevant information. As discussed, dynamic content helps greatly.

Example 2: Generic Opening Lines to Avoid:

  • To Whom It May Concern,
  • Dear Sir/Madam,
  • I hope this email finds you well.

Instead, use a personalized greeting, such as:

  • Hi [Recipient Name],
  • Hello [Recipient Name],

Failing to Track Your Results

If you’re not tracking your results, you’re flying blind. Monitor key metrics like open rates, click-through rates, and response rates to understand how your follow-up campaigns are performing. Use this data to optimize your strategy and improve your results.

Example 3: Not Using UTM Parameters:

As mentioned earlier, use UTM parameters to track website visits from your follow-up emails in Google Analytics. Without UTM parameters, you won’t be able to accurately attribute website traffic and conversions to your follow-up campaigns.

External Link: For more information on cold emailing best practices, check out Sales Hacker’s Guide to Cold Email Mastery.

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