Postigo
553

Invalid Mailbox Name

The email address format is invalid or not allowed by the server's naming policies.

What does this error mean?

SMTP error 553 indicates the mailbox name format is unacceptable:

  • Email address contains invalid characters
  • Domain name is malformed
  • Address doesn't follow RFC standards
  • Server policy rejects the address format

Common Causes

  • alternate_email
    Invalid Characters

    The email address contains special characters that aren't allowed.

  • language
    Bad Domain Format

    The domain part of the address is malformed or missing.

  • space_bar
    Spacing Issues

    Extra spaces or whitespace in the email address.

  • policy
    Policy Restriction

    The server's policy doesn't allow this address format or pattern.

  • How to Fix

    1. Check Email Format

    Ensure the address follows standard format: [email protected] with no spaces or unusual characters.

    2. Remove Special Characters

    Avoid characters like: spaces, quotes, parentheses, brackets, and most symbols except . - _ +

    3. Verify Domain Name

    Make sure the domain after @ is complete and correct (e.g., gmail.com not gmail).

    4. Contact Support

    If the address looks valid, contact the recipient's mail administrator about their naming policies.

    Example response
    553 5.1.3 Mailbox name not allowed
    553 5.1.2 Bad destination mailbox address syntax
    553 Invalid mailbox syntax

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