3.2 Responsibilities You must be at least 18 years old
You are responsible for all activities that occur under your account
Notify us immediately upon discovery of any unauthorized access
One person or organization may have only one account
4. Acceptable Use
- You may not use the Service for:
- Sending spam to recipients who have not explicitly consented and do not have a legitimate business interest
- Violating applicable laws and third-party rights
- Transmitting malicious, offensive, or illegal content
- Impersonating another person or organization
- Disrupting the Service or attempting unauthorized access
Phishing, malware distribution, brand impersonation, fraud
Collecting email addresses without permission (harvesting)
4.1 Automatic Content Moderation (AI Filter)
All outgoing traffic — campaigns, follow-ups, messages via SMTP-relay — passes through an automatic content classifier that combines heuristics and AI (Gemini). The classifier analyzes the subject and body of each email to identify phishing, malware, scam, brand impersonation, and similar violations.
- Emails classified as PHISHING, MALWARE, or SCAM are automatically rejected before sending (SMTP-relay returns 554 5.7.1)
- A snapshot of the blocked email (subject, body fragment, number of recipients, sender, reason) is stored for investigation for up to 12 months
- Repeated blocks may result in immediate suspension or termination of the account without refund
- Email credits are not deducted for blocked messages; however, credits already paid are not refundable even if subsequent emails are blocked
By using the Service, you agree to this automatic content processing for the purpose of preventing abuse
5. Email Compliance
- You must comply with applicable email laws:
- CAN-SPAM Act (USA)
- GDPR (European Union)
- CASL (Canada)
- Law «On Advertising» and «On Personal Data» (Russia)
- Other applicable anti-spam regulations based on the location of recipients
- You must:
Have a legal basis for sending (recipient consent or legitimate interest for B2B-outreach)
Provide correct sender information
- Provide an unsubscribe link
- Process unsubscribe requests in a timely manner (Postigo does this automatically through a global suppression-list)
- 6. Pricing and Payment
- 6.1 Pay-as-you-go
- Postigo operates on a pay-as-you-go model: you purchase email and AI credits with one-time payments through selected packages or a flexible amount. There are no subscriptions or automatic charges.
6.2 Payment Terms
All payments are processed through third-party gateways (Stripe, CoinGate, Heleket, CactusPay) — Postigo does not store card details
- Prices are subject to change with 30 days' notice; credits already purchased are not recalculated
- Credits do not expire — they remain on the balance until used
- Unfinished payments lead to a temporary restriction on sending until the transaction is confirmed
- 6.3 Refunds
- A refund is possible within 14 days of purchase if no credits have been used. After use, the refund is calculated proportionally to the unused balance. The refund will be issued using the same method of payment as the original purchase.
7. Intellectual Property
- 7.1 Our Property
- The Service, including all content, functionality, and code, is owned by Postigo and protected by copyright, trademark, and other intellectual property laws.
- 7.2 Your Content
- You retain all rights to the content you upload to the Service (email texts, recipient lists, templates). By uploading content, you grant us a limited license to use, store, and process this content solely for the purpose of providing the Service.
8. Data and Privacy
Your use of the Service is governed by our Privacy Policy. We collect, use, and protect your data in accordance with this policy.
9. Service Limitations and Changes
We reserve the right to modify or discontinue the Service at any time.
- We do not guarantee uninterrupted operation without errors.
- Usage is limited by the limits of your SMTP accounts and the number of paid credits.
- We may introduce additional technical restrictions to prevent abuse.
- 10. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, POSTIGO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, LOST PROFITS OR REVENUES, LOSS OF DATA, REPUTATION, OR OTHER INTANGIBLE LOSSES.
12. Indemnification
You agree to indemnify and hold Postigo harmless from any claims, damages, losses, and expenses arising out of your use of the Service or violation of these Terms.
13. Termination
We reserve the right to suspend or terminate your account if you violate these Terms or engage in activities that harm the Service or other users. Upon account termination, your right to use the Service will immediately cease.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Postigo operates, without regard to its conflict of law provisions.
15. Dispute Resolution
- Any disputes arising out of these Terms or the Service shall be resolved through negotiation. If negotiations fail, disputes will be resolved through binding arbitration, except where prohibited by applicable law.
- 16. Changes to the Terms
- We may modify these Terms at any time. We will notify you of significant changes by email or through the Service interface. Your continued use of the Service after changes constitutes acceptance of the changes.
- 17. Severability
If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
For questions related to these Terms, please write to:
Support:
Website:
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OpenAI API key
Used for AI subject and content rotation in campaigns
Where to get the key: