arrow_back All SMTP Errors
500

Syntax Error

The server didn't understand the command. This indicates a protocol or software issue.

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What This Error Means

SMTP error 500 indicates a fundamental protocol problem:

  • The command sent was not recognized
  • Malformed SMTP communication
  • Software bug in the sending mail server
  • Protocol version mismatch
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Common Causes

  • code
    Invalid Command

    The mail client sent a command the server doesn't understand.

  • bug_report
    Software Bug

    A bug in your email software is sending malformed commands.

  • sync_problem
    Protocol Mismatch

    Your mail server and the recipient's server have incompatible protocol versions.

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How to Fix It

1. Update Mail Software

Ensure your mail server software is up to date with the latest patches.

2. Check Configuration

Review your mail server configuration for any custom commands or extensions that might not be supported.

3. Contact Administrator

If the issue persists, contact your mail server administrator to investigate the SMTP logs.

terminal Example Error Message

500 5.5.1 Command unrecognized
500 Syntax error, command unrecognized
500 Error: bad syntax

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