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553

Invalid Mailbox Name

The email address format is invalid or not allowed by the server's naming policies.

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What This Error Means

SMTP error 553 indicates the mailbox name format is unacceptable:

  • Email address contains invalid characters
  • Domain name is malformed
  • Address doesn't follow RFC standards
  • Server policy rejects the address format
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Common Causes

  • alternate_email
    Invalid Characters

    The email address contains special characters that aren't allowed.

  • language
    Bad Domain Format

    The domain part of the address is malformed or missing.

  • space_bar
    Spacing Issues

    Extra spaces or whitespace in the email address.

  • policy
    Policy Restriction

    The server's policy doesn't allow this address format or pattern.

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How to Fix It

1. Check Email Format

Ensure the address follows standard format: username@domain.com with no spaces or unusual characters.

2. Remove Special Characters

Avoid characters like: spaces, quotes, parentheses, brackets, and most symbols except . - _ +

3. Verify Domain Name

Make sure the domain after @ is complete and correct (e.g., gmail.com not gmail).

4. Contact Support

If the address looks valid, contact the recipient's mail administrator about their naming policies.

terminal Example Error Message

553 5.1.3 Mailbox name not allowed
553 5.1.2 Bad destination mailbox address syntax
553 Invalid mailbox syntax

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